Technical support staff

placeQuezon City calendar_month5/9/25

Job Description

Posted on 8 May 2025

TROUBLESHOOT TECHNICAL ISSUES, PROVIDE TIMELY CUSTOMER FEEDBACK , AND SUPPORT THE ROLL-OUT OF NEW APPLICATIONS, AMONG OTHER DUTIES.

TALKING CUSTOMERS THROUGH A SERIES OF ACTIONS TOP RESOLVE A PROBLEM. INSTALLING AND CONFIGURING HARDWARE AND SOFTWARE.

PROVIDING SUPPORT IN THE FORM OF PROCEDURAL DOCUMENTATION. TESTING AND EVALUATING NEW TECHNOLOGIES.

CONDUCTING ELECTRICAL SAFETY CHECKS ON EQUIPMENT AND REPLACING OR REPAIRING THE NECESSARY PARTS.

Qualifications/Requirements

DEGREE IN COMPUTER SCIENCE OR INFORMATION TECHNOLOGY. PRIOR EXPERIENCE IN TECH SUPPORT, DESKTOP SUPPORT, OR A SIMILAR ROLE.

EXPERIENCE WITH REMOTE DESKTOP APPLICATIONS AND HELP DESK SOFTWARE.

GOOD UNDERSTANDING OF COMPUTER SYSTEMS, MOBILE DEVICES AND OTHER TECH PRODUCTS.

ABILITY TO PROVIDE STEP-BY-STEP TECHNICAL HELP, BOTH WRITTEN AND VERBAL AND THE ABILITY TO EFFECTIVELY PRIORITIZE AND EXECUTE TASKS IN A HIGH-PRESSURE ENVIRONMENT.

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

No additional remarks

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