Accounts Receivable Generalist
iSupport Worldwide Manila Full-time
Work Schedule: US Working Hours / Night Shift
This role is responsible for reviewing and reconciling resident and tenant accounts, ensuring accurate billing adjustments, maintaining escrow accounting, reconciling security deposit General Ledger accounts, and validating lease information within Yardi.
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Onsite)
What is your mission?
We are looking for an Accounts Receivable Generalist to support the accurate management, reconciliation, and maintenance of accounts receivable records, lease administration, and tenant billing processes within a dynamic property management environment.This role is responsible for reviewing and reconciling resident and tenant accounts, ensuring accurate billing adjustments, maintaining escrow accounting, reconciling security deposit General Ledger accounts, and validating lease information within Yardi.
The position plays a key role in maintaining financial accuracy, supporting operational efficiency, auditing tenant ledgers, resolving account discrepancies, and collaborating with internal stakeholders to ensure all lease and receivable data is current, accurate, and aligned with approved documentation.
You will provide the best service to our partner brands by performing these tasks:
- Review, monitor, and reconcile resident and tenant accounts to ensure account accuracy and completeness.
- Investigate and resolve payment discrepancies, billing issues, charges, and account adjustments in a timely manner.
- Reconcile security deposit General Ledger accounts, bank statements, and tenant ledgers to maintain accurate financial records.
- Perform monthly escrow accounting and ensure all related accounts remain current and properly maintained.
- Collaborate with internal departments to resolve billing, payment, and account-related issues efficiently.
- Review and process new lease agreements and lease renewals with a high level of accuracy.
- Verify lease details against approved lease abstracts and fully executed lease agreements.
- Ensure all lease information is accurately entered and reflected in Yardi prior to lease commencement.
- Audit tenant ledgers to validate billing accuracy and confirm all adjustments have been properly completed.
- Identify and resolve discrepancies between lease documentation and Yardi records.
- Maintain the accuracy, integrity, and completeness of accounts receivable data and financial records.
- Support overall billing accuracy, lease administration, and operational efficiency through proactive account management.
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.
- Minimum of 2 years of Accounts Receivable experience, preferably within property management or the real estate industry.
- Demonstrated experience reconciling accounts receivable records, tenant accounts, bank statements, and General Ledger accounts.
- Experience processing and reviewing lease agreements, lease renewals, and related lease documentation.
- Proficiency in Yardi is highly preferred.
- Strong knowledge of billing processes, account reconciliation, and escrow accounting.
- Strong written and verbal communication skills.
- Excellent interpersonal skills with the ability to collaborate effectively across departments.
- Exceptional attention to detail and organizational skills.
- Ability to work independently and collaboratively within a team environment.
- Ability to perform effectively in a fast-paced, deadline-driven environment.
- Consistent employment history, ideally demonstrating 2–4 years of tenure with previous employers.
Company Perks:
- Above-industry salary package and incentives
- Comprehensive HMO benefits and life insurance from day 1
- Free learning and development courses for your personal and career growth
- Dynamic company events
- Opportunities for promotion
- Free meals and snacks
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