Tech Support - Temp to Hire - Quezon City

Description

Salary: $1,200 USD/month (Temporary) | $1,600 USD/month (Permanent)

Apply here: www.raffitimedia.com/operations-assistant#operations-assistant-application

Organizational skills and a proactive mindset are essential, especially as the role transitions to a more project management-centric position after the completion of two initial tech projects.

• Migrate workflows from Zapier to n8n Cloud to enhance automation processes.

• Assist with coding and maintaining internal websites using JavaScript, webhooks, and API integrations.

• Password Resets: Assisting users in resetting forgotten passwords or unlocking accounts.
• Software Installation: Guiding users through the installation of approved software applications.
• Hardware Troubleshooting: Diagnosing and resolving issues with printers, monitors, or other peripherals.
• Network Connectivity Issues: Helping users connect to the company network or resolve internet connectivity problems.
• Email Configuration: Setting up and troubleshooting email accounts and settings.

• Manage YouTube projects in Asana, collaborating with the Project Strategist to assign tasks to video editors, thumbnail designers, and content curators.

• Oversee the video release schedule, ensuring editing, optimization, and scheduling are on track and deadlines are met.
• Assist the Project Strategist in content research, title strategy, and video script creation using analytics and current trends.

• Communicate effectively with the team via Asana, Slack, and Voxer, providing status updates and relaying information between clients and the team.
• Collaborate with the team to continuously improve systems and workflows.
• Engage with clients to facilitate content creation and address their needs.

QUALIFICATIONS: Experience with Zapier and n8n (or similar automation tools).

• Basic to intermediate knowledge of JavaScript, APIs, WordPress, and webhook integrations.
• Strong background in troubleshooting technical issues.
• Familiarity with GoHighLevel (GHL) or similar CRMs.
• Excellent English reading and writing skills.
• Ability to manage multiple tasks, prioritize, and work under tight deadlines.

• Must be able to work US Central Time hours (8?am–5?pm CST).

• Familiarity with tools like Slack, Google Workspace, Asana, etc.
• Ability to suggest and implement process improvements.

• Temporary Hire Pay: $1,200 USD/month (fixed salary)
• Permanent Hire Pay: $1,600 USD/month (after 6 months)
• Paid Philippine holidays
• Paid vacation & sick leave (applicable after 6 months)

• Room for growth and leadership opportunities (after 6 months)

HIRING PROCESS: 1, Fill out the application www.raffitimedia.com/operations-assistant#operations-assistant-application

1. Short video call interview.
2. 30-day paid trial to evaluate fit and performance.

We’re a Done-For-You YouTube management agency focused on growing our clients' brands on YouTube through strategic video content, SEO analysis, and community building. Our team thrives in a collaborative and fast-paced environment, offering ample opportunities for professional growth.