Urgent Hiring! Customer Service Specialist - Pasig City - ref. e6454803

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• HMO + 1 Free Dependent on 3rd month
• Life Insurance on 3rd month
• Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
• Yearly Appraisal
• Career Growth Opportunities
• Recruitment Process: Virtual Interviews and Written Assessment
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview:

In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Status: Full Time – On Site

Hours of Work: Monday – Friday 6:30am – 11:00pm & Saturday 7:30am – 8:00pm EST

Location: On Site (8F Hanston Square Building, #17 San Miguel Ave Barangay San Antonio, Pasig City)

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

• Demonstrated passion for customer satisfaction excellence and prior experience in an
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.

Inclusion. Belonging.

Unleashing the power of being unique.