Customer Service Specialist (Blended)

For more information, visit: www.digiplus.com.ph.

Job Description:

• Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
• Respecting client confidentiality at all times.
• Keeping records of customer interactions. transactions. comments .and complaints with outmost confidentiality.
• Maintaining a polite, helpful, and professional manner at all times.
• Occasionally conduct Outbound calls to customers.
• Process Emails.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Familiarizing yourself with new products and services as they are introduced.
• Attending workshops and meetings as required.
• Aiding and supporting new customer service agents.
• Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
• Perform any other duties as assigned and required.

Job Requirements:

• Preferably 1yr Experience of being a Voice Customer Service Specialist.
• Preferably 1yr Experience of being a Chat Customer Service Specialist.
• Preferably 1yr Experience of being a Email Customer Service Specialist.
• Experience in Gaming Account is a plus!
• Fresh Graduates, Beginners and/or Shifters are Welcome and Encouraged to Apply.
• 40 wpm (online typing speed test)
• A good command of interpreting Written English and Local Tagalog Language.
• Can naturally converse verbally using English and Local Tagalog Language.
• Willing and Able to work on Shifting schedules.
• Willing and Able to work on Holidays.
• Able to work in an ONSITE / In-Office Setting Daily!
• With high respect to confidentiality and integrity.
• Computer Literate and familiar with basic office applications such as Word, Excel and PowerPoint