CX Implementation Specialist
Premier BPO Inc. Quezon City Full-time
Role Overview
As a member of our CX Solutions team, you'll be at the forefront of implementing, administering, and maintaining telephony platforms for our clients, focusing on end-to-end cloud-based contact center omni-channel implementations (Zoom Contact Center experience will be a big plus).You'll play a crucial role in enhancing customer service operations and driving digital transformation.
Key Responsibilities- Collaborate with clients to understand business requirements and tailor solutions accordingly
- Configure and deploy telephony platforms
- Maintain and optimize existing implementations
- Provide technical support and troubleshooting
- Stay up to date on the latest features, best practices, and current trends.
- Required Qualifications
- 2–3 years of hands-on experience with NICE CXONE, end-to-end cloud-based contact center omni-channel implementations (Zoom Contact Center experience is a plus)
- Proven track record in successful implementation and maintenance of these platforms
- Strong technical skills with a focus on the contact center industry
- Programming experience for basic customizations (e.g., building functions using AWS Lambda)
- Working knowledge of APIs, webhooks, databases, and coding
- Must have a Computer Science or Engineering background
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
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