Microsoft Dynamics 365 Customer Relationship Management (CRM)

Role Overview:

We are seeking an experienced Microsoft Dynamics 365 Customer Relationship Management

(CRM) Specialist with strong expertise in the Marketing Module. The ideal candidate will be

responsible for designing, configuring, and implementing CRM solutions that enhance customer

engagement and drive marketing automation strategies. This role requires a deep

understanding of Dynamics 365 functionalities, marketing workflows, and integration with other

business systems.

Key Responsibilities:

• Configure and customize Microsoft Dynamics 365 CRM to meet business requirements, with a

• Develop and manage marketing campaigns, lead scoring models, and customer journeys

• Collaborate with cross-functional teams to ensure seamless integration between CRM and

• Provide technical expertise and guidance on best practices for CRM and marketing

• Conduct system testing, validation, and troubleshooting to ensure optimal performance.
• Deliver training and support to end-users on CRM marketing functionalities.
• Stay updated on new features, updates, and industry trends related to Dynamics 365 and

marketing automation.

Primary Skills & Qualifications:

• Expertise in Microsoft Dynamics 365 CRM, specifically the Marketing Module.
• Strong understanding of marketing automation, campaign management, and customer

• Experience in configuring and customizing CRM workflows, forms, and dashboards.
• Knowledge of data integration, Power Platform (Power Apps, Power Automate), and reporting

• Excellent problem-solving skills and ability to translate business requirements into technical

• Strong communication and stakeholder management skills.