Audit Senior Manager – Operations & Process Improvement (BPO/Logistics) | Cebu
TRAX Technologies is a global technology company focused on transportation spend management, freight audit, payment solutions, and supply chain data analytics. They help large companies reduce logistics costs, improve carrier compliance, and gain better visibility over global freight operations.
About the Company
TRAX combines cloud-based software + managed services to modernize traditional freight audit processes. Instead of only checking invoices, they analyze transportation data across carriers, countries, and shipment modes to improve efficiency and cost savings.
We are looking for an experienced Audit Senior Manager to lead global audit teams, drive operational excellence, and enhance process efficiency. This role focuses on performance management, process improvement, and ensuring high-quality service delivery across international client accounts.
Key Responsibilities- Lead and manage Audit Supervisors/Managers handling global client accounts
- Monitor and analyze team performance against KPIs and SLAs
- Drive process improvements and operational efficiency initiatives
- Identify process gaps and implement scalable solutions
- Handle escalations from clients and carriers
- Spearhead automation and system optimization initiatives
- Conduct performance reviews, coaching, and team development
- Ensure completion of CAPA documentation and compliance
- Maintain SOPs and process documentation
- Facilitate training and continuous improvement initiatives
- Bachelor’s degree in a related field
- At least 3+ years managerial experience in logistics, BPO, or technology industry
- Strong background in process improvement and operations management
- Lean Six Sigma certification (Green/Black Belt) is an advantage
- Proven leadership and team management experience
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Experience in project management and process optimization
- Ability to work in a fast-paced, global environment
- Salary up to ₱100,000
- Rice Allowance
- Transportation Allowance
- Additional Allowances
- Onsite during probationary period
- Possible hybrid setup upon regularization
- Night Shift (8:00 PM – 5:00 AM)