Quality Assurance Analyst

Gratitude Philippines is hiring a Full time Quality Assurance Analyst role in Mandaluyong, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Evening
• Tuesday: Evening
• Wednesday: Evening
• Thursday: Evening
• Friday: Evening
• Saturday: Evening
• Sunday: Evening
• More than 4 years of relevant work experience required for this role
• Expected salary: ₱45,000 - ₱65,000 per month

TARGET START DATE: ASAP

QUALIFICATIONS:

• Bachelor’s Degree /Post Graduate /MBA
• Able to work on-site in Eastwood
• 3 Years Plus transactional experience & Should have at least 1 year experience in Quality Team Lead Role.
• Must have at least 2 years’ experience working in the corporate travel and leisure domain.
• GDS skills on one or more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).
• Excellent Communication and Analytical skills.
• Domain Expertise in PowerPoint Designing, Content Designing & Transactional Quality,
• Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts, etc.).
• Understanding of end-to-end processes and appreciation of critical parameters.

RESPONSIBILITIES/JOB DESCRIPTION:

• Provides day-to-day direction to Lead Associates.
• Ensures compliance with contractual deliverables and addresses team-level issues.
• Attend client calls and send out quality findings to stakeholders.
• The assistant manager will be responsible in ensuring that lead quality leads are scheduled accordingly based on operational needs.
• Review and approve the sampling strategy that suits the business requirement.
• Decide on the Calibration Process and Variance Target.
• Create and review the Quality Standard Document and ensure adherence to the same.