Customer and Liaison Engineer

Job Summary

The Customer and Liaison Engineer is responsible for maintaining strong customer relationships, resolving technical and quality concerns, and ensuring customer satisfaction through effective communication and project coordination.

• Serve as the primary technical point of contact for customers regarding products, engineering changes, quality concerns, and manufacturing support.
• Coordinate customer requirements with Engineering, Manufacturing, Quality, Supply Chain, and Production teams to ensure timely execution.
• Review customer specifications, drawings, and technical requirements to ensure compliance during product development and production.
• Manage customer inquiries, technical requests, and engineering documentation.
• Coordinate engineering changes, customer approvals, and implementation of product modifications.
• Investigate customer complaints and quality issues by leading root cause analysis and coordinating corrective and preventive actions (CAPA).
• Monitor project milestones and customer deliverables to ensure on-time completion.
• Support new product introductions (NPI) by coordinating customer requirements with internal teams.
• Prepare technical reports, presentations, status updates, and customer communications.
• Participate in customer meetings, audits, design reviews, and technical discussions.
• Develop and maintain strong working relationships with customers while ensuring a high level of customer satisfaction.
• Ensure compliance with customer specifications, industry standards, and company quality management systems.
• Identify opportunities for process improvements that enhance customer experience and operational efficiency.
• Maintain accurate records of customer communications, engineering changes, and project documentation.

• Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Electrical Engineering, or a related engineering discipline.
• Minimum of 2–5 years of experience in engineering, manufacturing, quality, customer support, or project coordination within a manufacturing environment.
• Strong understanding of manufacturing processes, engineering documentation, and quality systems.
• Excellent verbal and written communication skills with the ability to communicate technical information to both technical and non-technical stakeholders.
• Proficient in Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Experience working directly with customers in a manufacturing or industrial environment.
• Knowledge of APQP, PPAP, Control Plans, PFMEA, and other quality planning tools.
• Familiarity with Lean Manufacturing, Six Sigma, or Continuous Improvement methodologies.
• Experience with ERP systems and customer relationship management (CRM) software.
• Knowledge of ISO 9001, AS9100, IATF 16949, or other applicable quality management systems.