Senior Analyst, Business Systems
Job Description
Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as aSenior Analyst, Business Systems,you will help manage and improve our customers online experience with our digital tools by monitoring, troubleshooting, and resolving software-related issues in the production environment.
In this capacity, you will expand your technical expertise, quick problem-solving abilities, and communication skills to ensure the stability and performance of critical software applications used by the business. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be:
- To monitor and ensure the continuous operation of software systems and applications in the production environment.
- To identify and troubleshoot incidents and issues, taking proactive steps to prevent downtime or service disruptions.
- To perform root cause analysis (RCA) for recurring issues, collaborating with development and IT operations teams to implement long-term solutions.
- To investigate application errors, system failures, and performance issues to identify underlying causes and prevent future occurrences.
- To work with cross-functional teams, including software developers, IT operations, QA, and infrastructure teams, to ensure a coordinated response to production issues.
- To support the deployment of new releases, patches, and upgrades in the production environment, ensuring minimal disruption to users.
- To maintain comprehensive documentation of production issues, troubleshooting steps, and solutions for future reference.
- To participate in post-incident reviews (PIR) to evaluate response effectiveness and recommend process improvements.
Who You Are:
You have an innate desire to help ensure that our customers have the best possible experience at all touchpoints. You help provide solutions while ensuring the quality of our work positively impacts the overall user experience for our customers.You are interested in delving deeper into the numerous facets of our business and networking with people to find the best possible solution.
For This Role, You Will Need:
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or any Engineering degree with a programming course in the curriculum.
- At least 2 years of relevant experience in production support, software support, or IT operations, with a focus on troubleshooting and issue resolution in a production environment.
- Knowledge of Microsoft Office tools such as Word, Excel, and PowerPoint.
- Basic programming principles.
- Solid understanding of databases (e.g., SQL Server, Oracle) and experience with database troubleshooting.
- Familiarity with cloud-based environments (e.g., AWS, Azure) and virtualization technologies.