Application Support

Job Description

What You'll Do:

Familiarity with Jira isessential.

• Respond to support requests from Level 1 and Level 2 via Teams, email, or chat in a timely and professional manner
• Review and manage tickets in GLPI, ITSP, and JIRA, ensuring accurate documentation and prioritization
• Perform root cause analysis using Grafana, Kibana, or similar log monitoring tools
• Execute manual test cases to validate fixes, configurations, and reported issues
• Collaborate with development teams to escalate and resolve issues requiring code changesor deeper investigation
• Conduct basic database operations (SELECT, UPDATE, DELETE, CREATE) for configurationand data fixes
• Document troubleshooting steps, decisions, and resolutions clearly and consistently
• Participate in preventative maintenance activities, including performance monitoring and system health checks
• Support end-to-end application processes, including frontend and backend components
• Be available for shift work, including evenings and weekends, and respond to urgent issueson-call when needed

What We're Looking For:

• Bachelor's degree in Information Technology, Computer Science, or a related field 3–5 years of experience in technical support or application support roles
• Basic experience with Grafana, Kibana, or similar log analytics tools
• Familiarity with manual testing practices and executing test cases
• Strong working knowledge of JIRA, GLPI is a plus
• Proficiency in SQL and browser-based diagnostic tools
• Understanding of data architecture and configuration management
• Ability to quickly learn and adapt to new systems, processes, and technical environments
• Excellent communication skills, especially when working with remote or onshore teams
• Strong problem-solving skills and attention to detail

What We Offer:

• Innovative Tech Focus: Be part of exciting projects in AI, ERP, CRM, and ITSM transformations. Dive deep into the latest technologies and shape the future of IT.
• Global Exposure: Work with top enterprise clients across the US and EU, gaining invaluable experience in diverse international markets.
• Rapid Career Growth: Join a fast-growing, dynamic company with limitless opportunities for your career development as we scale.
• Work-Life Balance: Enjoy a flexible working environment with hybrid options, so you can thrive both professionally and personally.
• Continuous Learning: Unlock your potential with ongoing training, mentorship, and access to the latest tech innovations.
• Frequent Rewards & Recognition: At ProV International, we celebrate your hard work! We believe in recognizing and rewarding team members regularly for their contributions with incentives, prestigious awards like CEO awardees, shout-outs, and team celebrations that make every achievement feel valued.
• Employee Perks: Competitive salary, comprehensive health benefits, fun team-building activities, and company events that bring our culture to life!
• Collaborative Culture: Work with a supportive, inclusive team where every idea counts, and open communication is encouraged.