IT Operations Support Specialist - Asset Management
Infrastructure Support Specialist - Asset Management
(Data Center / Hardware Operations)
Location : Remote — Philippines (via KMC)Department : Infrastructure & Operations
Employment Type : Full-time
Level : Entry to Mid-Level
About Gatti Services (KMC Client)
Gatti Services is a data center infrastructure services company operating across multiple European sites. We provide hardware deployment, maintenance, and procurement services for enterprise clients in the HPC and AI infrastructure space.
Our Infrastructure & Operations team keeps compute, storage, and network hardware running smoothly across customer environments. The people handling logistics and coordination behind the scenes play a critical role in helping our field teams move quickly and efficiently.
Role Summary
We are looking for a reliable and detail-oriented professional to join our Infrastructure & Operations team in a data center support capacity.
In this role, you will help keep hardware logistics running smoothly by:
- Tracking shipments
- Handling RMA paperwork
- Coordinating vendor support tickets
- Assisting with parts ordering
- Performing basic server validation checks
This is a great entry point into data center operations for someone who is organized, communicates clearly, and takes pride in accuracy and follow-through.
You will work closely with our Site Reliability Engineer, Michael Scholz, and the wider Infrastructure & Operations team supporting multiple European sites.
Key Responsibilities
Shipment Tracking- Monitor incoming and outgoing hardware shipments across European sites
- Maintain accurate tracking records and shipment status updates
- Follow up on delayed or stuck shipments
- Escalate issues before they impact operations
- Prepare outgoing RMA shipments end-to-end
- Verify serial numbers and hardware details
- Create clear fault descriptions for vendors
- Ensure shipping labels and paperwork are accurate
- Maintain and update the RMA tracking register
- Raise and manage support tickets in OEM portals such as Dell, HPE, Lenovo, and similar vendors
- Track ticket progress and request updates when needed
- Ensure replacement and repair processes move efficiently
- Maintain accurate documentation throughout multi-step vendor workflows
- Submit requests for replacement components
- Track parts orders through delivery
- Coordinate with on-site teams to ensure required parts arrive before maintenance windows
- Maintain visibility of ordered, delivered, and pending components
- Perform documented functional checks on repaired servers returning from vendors
- Record and document test results
- Confirm systems are ready before redeployment into production
- Escalate and document any abnormalities identified during testing
Qualifications
Required- Familiarity with server hardware and components such as:
- Drives
- Memory
- NICs
- PSUs
- Basic server chassis layouts
- Hands-on experience with server hardware components including drives, memory, network interface cards, power supply units, and server chassis configurations
- Strong attention to detail, especially when handling:
- Serial numbers
- Shipping records
- RMA documentation
- Comfortable using ticketing systems and vendor support portals
- Regular user experience with ticketing systems and vendor support portals for effective case management and issue tracking
- Strong written English communication skills
- Business level English communication proficiency with the ability to produce clear, accurate documentation and correspondence
- Self-motivated with the ability to proactively follow up on shipments, tickets, and vendor responses
- Basic Linux knowledge (command line and log reading)
- Experience using vendor support portals such as:
- Dell ProSupport
- HPE Support Center
- Lenovo XClarity
- Background in:
- Logistics
- Warehousing
- IT asset management
- Data center operations
- Familiarity with Slack, Jira, or Basecamp
- Standard Philippine business hours
- Regular overlap with European morning hours for operational handovers
- Most coordination is asynchronous, with a daily collaboration window during EU mornings
What Success Looks Like
Within the first three months:
- Shipments are tracked end-to-end with minimal supervision
- RMAs are processed accurately with complete documentation
- Vendor tickets remain updated and actively managed
- Repaired servers are validated and returned to production with documented test results
- The European operations team can rely on you to manage the logistics and coordination layer efficiently