Customer Service Representative (CSR) - Healthcare Account | Pasay City
About the role
As a Customer Service Representative (CSR) - Healthcare Account for Access Healthcare Services Manila, Inc.', you will be the first point of contact for our clients in the healthcare industry. Working from our office in Pasay City, Metro Manila, you will be responsible for providing exceptional customer service and support to our valued customers.This is a full-time position.
What you'll be doing- Answering incoming calls and emails from customers in a friendly and professional manner
- Resolving customer inquiries and issues in a timely and efficient manner
- Providing accurate information and guidance to customers on our products and services
- Documenting customer interactions and following up on any outstanding tasks or issues
- Collaborating with internal teams to ensure a seamless customer experience
- Continuously improving your knowledge and skills to better serve our customers
- Customer service experience, preferably in a call centre or contact centre environment
- Strong communication and interpersonal skills, with the ability to listen, understand, and respond to customer needs
- Problem-solving skills and the ability to think critically to resolve customer issues
- Proficiency in English, both written and verbal
- Excellent time management and multitasking abilities
- A positive, friendly, and enthusiastic attitude
What we offer
At Access Healthcare Services Manila, Inc.', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for career development and advancement
- Paid time off and holiday leave
- Access to wellness and mental health resources
- A collaborative and inclusive company culture
About us
Access Healthcare Services Manila, Inc.' is a leading provider of healthcare services in the Philippines. Our mission is to deliver high-quality, affordable healthcare solutions to our clients and their customers. We pride ourselves on our commitment to innovation, excellence, and customer satisfaction.
If you're passionate about providing exceptional customer service and want to be a part of a dynamic and growing healthcare company, we encourage you to apply for this role. Click the "Apply Now" button to get started.