Field Service Technician (AV / Workplace Technology)

Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Job Summary

The Field Service Technician (AV / Workplace Technology) is responsible for the onsite installation, configuration, troubleshooting, and support of audio-visual and workplace technology solutions at client locations. This role is highly hands-on and client-facing, ensuring reliable operation of meeting room, collaboration, and integrated AV systems.

• Install, configure, and commission audio-visual and workplace technology systems, including displays, projectors, conferencing equipment, control systems, and peripherals
• Perform onsite troubleshooting, diagnostics, and repairs of AV and IT-related issues
• Support meeting room and collaboration technologies (e.g. video conferencing, wireless presentation, room scheduling systems)
• Read and follow system schematics, wiring diagrams, and technical documentation
• Perform equipment mounting, cable termination, labelling, and rack installation
• Test systems to ensure functionality, performance, and compliance with specifications
• Provide basic user training and technical guidance to clients when required
• Document service activities, configurations, and resolutions accurately
• Coordinate with project managers, engineers, and remote support teams
• Maintain a professional presence while working onsite at client locations
• Adhere to safety standards, company procedures, and quality guidelines

• 2+ years of experience with AV systems, workplace technology, or field-based IT support
• Strong hands-on troubleshooting and problem-solving skills
• Familiarity with AV signal flow, basic networking concepts, and device configuration
• Ability to work independently onsite and manage time effectively
• Comfortable working in client environments with a customer-service mindset
• Experience with video conferencing platforms (e.g. Microsoft Teams Rooms, Zoom Rooms, Cisco, Poly, Crestron, Extron)
• Basic knowledge of networking (IP addressing, VLANs, PoE)

• Opportunities to work on regional projects with global brands.
• Exposure to multinational clients, cross-border teams, and cutting-edge technology.
• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
• Team-oriented culture that encourages collaboration and continuous learning.
• Involve in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
• A booming industry with the rise of hybrid workspaces and smart office solutions.