Information technology (it) specialist - Mandaluyong
Mandaluyong
Job Description
Posted on 11 July 2025
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
Qualifications/Requirements
Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent- year experience as technical support
Willing to be assigned to multiple locations
Excellent in English communication skills both verbal and written
Willing to work on shifting schedule, Holiday, weekends and Night shift
Experience and knowledge in Active Directory and ticketing systems is a plus
Work location
CITY OF MANDALUYONG, NCR, SECOND DISTRICT
Remarks
The main responsibilities of a OSS TECH 1 include: Provides first-line investigation and diagnosis
Resolves and closes incidents/service requests as per help desk procedures & allocated timelinesEscalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per help desk procedures
Communicates with client regarding incident progress
Ensures tickets are always updated until issues are resolved
Conducts hardware and software maintenance and support
Performs IMAC (Install, Move, Add and Change)
Local network support and/or assists centralized Network team
Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
Assists Asset Management Team in inventory of IT assets
Performs deployment and movement of IT assets
Performs additional task that may be assigned by the immediate supervisor
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