IT Specialist | WFH | Night Shift | Day 1 HMO

Technology That Cares: Build and Protect from Anywhere

Build your legacy in tech-without leaving your home.

Job Description

As an IT Specialist, you will take ownership of Microsoft 365 tenant administration, endpoint management, cybersecurity efforts, technical support, and systems documentation. You'll collaborate across teams to resolve issues, secure digital assets, and support seamless operations for healthcare services.

Job Overview

Work setup: Permanent Work-from-home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5+ years in IT support and systems administration
• 2+ years specifically administering mid-sized Microsoft 365 tenants
• Hands-on experience with:
• Microsoft Intune (MDM/MAM)
• Exchange Online, SharePoint, Teams
• Entra ID, SSO, and role-based access controls
• Strong knowledge of networking (TCP/IP, DNS, DHCP, VPNs, ZTNS)
• Proficiency with Windows, macOS, and mobile operating systems

Certifications (Required):

• MS-102 - Microsoft 365 Administrator
• MD-102 - Endpoint Administrator

• CompTIA Network+
• CompTIA Security+
• Experience with Gmail gateways, phishing protection, and data encryption
• Familiarity with Salesforce or comparable ticketing platforms
• Experience with DocuSign and Okta for secure workflows and IAM
• Knowledge of SIEM tools and cloud security
• Scripting experience (PowerShell, Python, etc.)

• Communicates clearly across varying technical backgrounds
• Guides users with patience and clarity
• Maintains professionalism under pressure
• Simplifies complex IT concepts
• Detail-oriented with strong documentation habits
• Organized multitasker
• Proactively explores emerging IT trends

Your Daily Tasks

• Administer Microsoft 365 tenant, including Exchange Online, SharePoint, Teams, and licensing
• Configure and manage devices through Microsoft Intune, including:
• Mobile Device Management (MDM): device enrollment, policy enforcement, remote wipe
• Mobile Application Management (MAM): app configuration, conditional access, and data protection
• Provision users and manage access using Entra ID, SSO, and role-based access control (RBAC)
• Provide advanced Level 2-3 support across desktop, mobile, and cloud applications
• Ensure compliance and governance across collaborative platforms

• Manage and troubleshoot routers, switches, VPNs, and Zero Trust Network Security (ZTNS) implementations
• Monitor infrastructure health across hybrid cloud/on-premise environments and proactively respond to issues
• Support digital property access provisioning, domain management, and website infrastructure
• Maintain performance optimization and remote connectivity

• Administer and secure Gmail gateways for anti-phishing, encryption, and spam filtering
• Perform vulnerability scans, security audits, and assist in incident detection and response
• Contribute to log analysis, threat monitoring, cookie compliance, and data mapping initiatives
• Collaborate with cybersecurity leads to enhance protection measures across IT assets

• Provide clear, courteous support to both internal staff and franchise partners
• Communicate effectively via phone, email, and remote tools to guide users through technical issues
• Adjust communication style based on the technical proficiency of the audience
• Maintain professionalism and empathy in high-pressure service situations

• Develop and maintain organized technical documentation for systems, configurations, and procedures
• Update documentation regularly to reflect changes and upgrades
• Contribute to internal knowledge base articles and team training content
• Log troubleshooting steps and resolutions to improve efficiency and future diagnostics

• Use Salesforce or comparable ITSM platforms for tracking and resolving technical issues
• Maintain accurate ticket documentation and participate in ongoing process improvement
• Collaborate effectively across technical and non-technical teams to drive solutions

About the Client

Delivering Care Through Digital Excellence

Our client is a leading provider of in-home care services with a mission to preserve independence and dignity for seniors. With a presence across the U.S., they use technology to support compassionate caregiving and operational excellence. By joining their team, you become part of a trusted organization that places equal value on innovation and human touch.

Welcome to Emapta Philippines!

Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!