L2/L3 Technical Support Representative

This a Full Remote job, the offer is available from: Philippines

Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience, they deliver tailored solutions to enhance productivity and efficiency.

Core Services:

Security Solutions

Duties & Responsibilities:

• Troubleshoot live production server environments
• Business application troubleshooting
• Network and firewall troubleshooting
• Incident resolution
• Understanding and troubleshooting problem/incident
• Documenting resolution of incident
• Determining incident root cause
• Making recommendations and defining action plans
• Mentoring Sharing Best Practice knowledge and lessons learned
• Assisting and providing guidance to peers
• Assisting in the improving the overall customer service experience

Qualifications:

• Managed Service Provider experience a must
• 2+ years relevant experience
• Experience with the following technologies: Microsoft RDS, Microsoft Windows Client, and
• Microsoft Server Operating Systems, 3rd party business applications
• Excellent analytical skills and problem-solving abilities
• Excellent professional communication skills including excellent oral and written skills
• Experience in ConnectWise Manage is a plus

Perks: Remote Work Setup

PHP 10k to 30k Referral Bonus

This offer from "STAFFVIRTUAL" has been enriched by Jobgether.com and got a 75% flex score.