Healthcare Account Operations Manager | Pampanga

Req ID: 4678

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Associate Operations Manager who will be working with Connext's Operations Department in Cebu.

• Competitive compensation
• Performance Incentive Bonus
• Life insurance
• HMO Insurance
• Great company culture
• Annual Increase
• Mid-year Bonus!

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients.

Responsibilities:

• Lead by example to meet quality, productivity, and client-satisfaction targets
• Co-manage daily operations with the client—attendance, coaching, troubleshooting—and close open items
• Run team huddles and 1:1s to set goals, give feedback, and lift engagement
• Analyze performance and workflows, pinpoint gaps, and drive improvements; partner on staffing, tools, and ops upgrades
• Track KPIs, prepare reports, and present actionable insights for leadership decisions
• Support hiring, onboarding, and training; oversee QA and policy compliance; lead special projects with defined outcomes

Qualifications:

• 1 year of experience in people management or leadership role in a Healthcare industry.
• Has managed a team of at least 10 team members.
• Experience talking to and assisting customers or clients, whether they are individuals or representatives from another company (Business- to-business or business-to-consumer setting).