Customer Care Specialist - Muntinlupa
POSITION DESCRIPTION
Customer Care Specialist
Location: OrtigasReporting to: Team Leader
Acquire BPO is an We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States.Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
You are a Customer Care Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:
- This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.
- Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls. The offered customer interaction should be of highest quality, accurate, polite, and competent.
- Customer care representatives work duties can as well include data entry to clients’ programs and other tasks. The data entry tasks should be made on account ownership, precise, and without mistakes.
- Additional responsibilities may be added as the needs of the business change and expand.
- Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
- Help to keep motivation high by being supportive to your colleagues.
- Meet, and exceed targets set by your operations for different clients/projects.
- Propose ideas for continuous improvement.
- Meet or exceed all attendance minimums.
- Be actively involved in problem solving and propose improvements to processes.
In a nutshell, you have won the day when you make customers happy with your best and excellent service!
Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Customer Care Specialist, you can perform well if you have:
- 1 year or more of customer service experience
- Completed at least 2 years of college education.
- Computer and tech savvy
- Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer.
- Excellent written and verbal English communication skills
- Demonstrate the grit to be part of a growing team and recognizes opportunities to move up and contribute in a bigger role later on