Locksmith Customer Support Representative

You will be the first point of contact for customers, manage technician schedules, and ensure that every service request is handled efficiently and professionally from start to finish.

Key Responsibilities:

• Answer all incoming customer service calls and gather accurate service request details
• Schedule appointments and assign the most suitable technicians based on their availability, skill set, and location
• Coordinate technician communications throughout each shift using WhatsApp groups and CRM tools
• Manage and keep customer records accurate and up to date within GoHighLevel CRM
• Route work orders efficiently to meet expected service response windows
• Monitor service progress in real time and follow up with both customers and technicians as needed
• Maintain professionalism and full discretion in every customer interaction
• Track technician performance and send timely reminders for upcoming jobs and status updates
• Prioritize emergency calls and ensure rapid and accurate dispatching under pressure
• Provide administrative support for daily operational scheduling and coordination tasks

Mandatory Requirements:

• Strong written and verbal English communication skills — required
• Demonstrated experience in dispatch coordination, customer service, or virtual assistance
• Highly organized, detail-oriented, and capable of working independently within a structured environment
• Familiar with field service operations and established customer service best practices

Preferred Qualifications:

• Hands-on experience with GoHighLevel CRM and WhatsApp Business
• A natural ability to build rapport and trust with both customers and field technicians
• A proactive approach to problem-solving and the ongoing optimization of daily scheduling workflows

Why Join Us:

• Join a growing and reputable company that places customer excellence at the center of its operations
• Work fully remotely within a supportive and dynamic team environment
• Gain meaningful hands-on experience in a vital operational role with real opportunities for advancement
• Contribute directly to delivering exceptional service that makes a genuine difference in customers' lives