Quality Assurance Analyst | BPO

apartmentAccenture placeMandaluyong scheduleFull-time calendar_month7/18/25

Accenture in the Philippines is currently looking for talented individuals for our Quality Assurance Analyst | BPO

About the Role: As a Quality Assurance Analyst | BPO, you will perform the following (but not limited to) duties and responsibilities:

Quality Assurance Analyst for Voice Account

Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
Become and remain knowledgeable about the Client's products and community standards
Ensure awareness and understanding of Content Policy and operational guideline updates
Mentor new Quality Analysts on the use of audit tools and systems
Develop process documentation and aggregates feedback about the functionality of audit tools

About You: The ideal candidate will have the following skills and experience:

• At least 2 years of BPO QA experience
Bachelor's Degree Graduate and/or Undergraduate
Must be amendable to work in Mandaluyong/Metro Manila

What’s in it for you? Start your Accenture journey to enjoy these benefits:

HMO coverage (medical, dental, mental health) from day 1 of employment
Free medicines for you and your dependents*
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Paid Sick and Vacation Leaves
Allowances, company bonuses, and performance incentives
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Flexible working arrangements
Company-sponsored trainings like upskilling and certification
Volunteering opportunities
Terms and conditions apply

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