BPO Workforce Senior Manager
Accenture Quezon City Full-time
Accenture in the Philippines is looking for Workforce Senior Manager.
About the Role: As a Workforce Senior Manager, you will perform the following (but not limited to) duties and responsibilities:
- Ability to drive revenue and cost optimization through WFM staffing / planning strategy, execution, reporting and governance
- Formulate and support execution of end to end staffing, reporting, automations and service management strategy
- Ensure database and data visualization are available timely, are accurate and use latest technology available
- Supervise direct and functional reports within geography / contract assigned
- Internal and external stakeholder management
About You: The ideal candidate will have the following skills and experience:
- Must have 8-12 years' experience in business process outsourcing (BPO)
- Must have at least 5 years of experience in leadership role
- Proven experience in Voice, Email, and Chat BPO operations
- Experience in TELCO and sales is an advantage
- Strong oral and written communication skills, with the ability to articulate clear ideas and strategies effectively.
- Must be willing to report in San Nicolas, Ilocos Norte
Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.
Please indicate Job Boards & JobStreet in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.
What’s in it for you? Start your Accenture journey to enjoy these benefits:
- HMO coverage (medical, dental, mental health) from day 1 of employment
- Free medicines for you and your dependents*
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Paid Sick and Vacation Leaves
- Allowances, company bonuses, and performance incentives
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Flexible working arrangements
- Company-sponsored trainings like upskilling and certification
- Volunteering opportunities
- Terms and conditions apply
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