Billing & Collections Specialist — Stripe
Billing & Collections Specialist — Stripe
Location: Remote (Philippines)
Working hours: 8:00 am to 5:30 pm Sydney time, Monday to Friday (inclusive of a 1-hour unpaid lunch break, totalling 8.5 working hours per day).
About My Migration Lawyers
My Migration Lawyers is an Australian migration law firm. The work we do changes lives. We reunite families, protect people who need protection, and fight hard for our clients when it counts. Every matter has real people behind it, and we treat it that way.
We run a structured, remote-first operation where accuracy, follow-up, and ownership are non-negotiable. Every tool we use is chosen for a reason, and every person on the team is expected to master the tools they work with.
We're growing fast, and this role is central to how we grow.
The Role
This is a billing and collections role, and it moves fast.
We sign new clients daily. Every engagement turns into an invoice. Every milestone turns into a payment request. Every overdue account becomes a collection task. You own all of it.
You'll issue invoices through Stripe, take instructions through Asana forms submitted by our processing lawyers, and keep client records accurate in HubSpot. You'll build our Stripe product library invoice by invoice as the firm grows, because we're new and the library doesn't exist yet.You'll chase outstanding payments firmly and professionally so the firm gets paid on time, every time.
You'll handle client credit card details with the care that responsibility demands. You'll be fast, accurate, and reliable every single day.
This role is for someone who takes pride in being the person the rest of the team can count on.
Key Responsibilities
Invoicing- Issue invoices through Stripe quickly and accurately as new clients sign up
- Match every invoice to the signed cost agreement and the correct matter stage
- Process client credit card payments securely
- Build and grow the Stripe product library by saving new invoice items as they're created
- Maintain clean, consistent invoice templates
- Ensure every invoice is correct before it's sent — no second attempts, no awkward corrections to clients
- Receive billing requests through Asana forms submitted by processing lawyers
- Action billing tasks quickly and turn them around without delay
- Keep Asana updated with the real-time status of every billing task
- Communicate clearly with processing lawyers when information is missing or unclear
- Never let a billing task sit idle
- Be the reliable link between the legal team and our revenue
- Track every outstanding invoice and payment deadline
- Follow up with clients firmly and professionally the moment payments are late
- Send payment reminders through the right channels at the right intervals
- Hold difficult conversations when clients delay or avoid payment
- Escalate persistent non-payers in line with our process
- Keep the firm paid on time, every time, without exception
- Keep client billing information accurate and up to date in HubSpot
- Ensure payment status, invoice history, and contact details are always current
- Maintain clean, consistent records across Stripe, Asana, and HubSpot
- Flag any data inconsistencies immediately
- Handle client credit card details with strict confidentiality
- Never store, share, or record card details outside approved systems
- Maintain a secure working environment at all times
- Follow our payment handling procedures without exception
- Hands-on experience with Stripe, including invoicing, payment processing, and product management
- Hands-on experience with Asana, including working from forms, managing tasks, and updating project status
- Hands-on experience with HubSpot or a comparable CRM, including managing contact records and deal stages
- Proven experience chasing outstanding payments and managing accounts receivable
- Strong attention to detail and low error tolerance
- Ability to work fast without sacrificing accuracy
- Excellent written and verbal English, confident on the phone and over email
- Reliable, consistent, and self-managing in a remote environment
- Trustworthy with sensitive financial information, including client credit card details
- Comfortable working in a fully digital, structured environment
- Able to manage competing priorities without dropping any of them
- Provide legal advice
- Run marketing or paid ads
- Handle Xero, BAS, or bookkeeping (separate role)
- Work in an unstructured or unclear environment
- Stripe — billing, payments, and product library
- Asana — task and workflow management
- HubSpot — CRM and client records
- Microsoft 365 and Google Workspace
- Cloud-based document systems
- Fast, accurate, and highly organised
- Strong follow-up mindset, comfortable chasing money
- Reliable and consistent, shows up every day without drama
- Confident across multiple systems without losing accuracy
- Takes full ownership and doesn't need chasing
- Calm under pressure, especially when volume is high
- Trustworthy, discreet, and professional with sensitive information
- Remote-first with clear procedures and expectations
- Managed workloads to maintain quality
- Professional and stable environment
- High standards, matched by the support to meet them
- We hire carefully, pay fairly, and expect the best
How to Apply
Apply online with your resume and a short cover letter outlining your relevant experience with Stripe, Asana, and HubSpot, as well as your experience chasing outstanding payments.