INT-362A583 I Front Office (Rotational Schedule)

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATE !

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
• Answers and disperses calls and inquiries
• Welcomes / receives applicants, visitors and clients of the Company
• Responds/addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mails
• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
• Manages the front office on a daily basis
• Assists photocopy, printing, scanning client request
• Gatepass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area
• Any ad hoc duties as required

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Provides administrative support to members
• Provides unmatched customer experience
• Builds strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

• Attends ticket request within SLA
• Assists office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Distributes monthly treats
• Follows operational processes and procedures
• Enforces house rules and security policy

• Maintains Office Show-readiness, cleanliness and maintenance
• Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
• Coordinates with Customer Success Lead for any facilities/Building issues

To apply, you must be an expert on the following requirements:

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high level clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites
• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
• At least 1-2 years work experience as Front Office Staff or Admin Assistant

It will also be favorable if you are knowledgeable in:

• Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
• Hospitality or Customer service background is a plus