Front Office Associate

apartmentBahama Realty & Development Corporation placeMakati scheduleFull-time calendar_month5/16/25

Duties and Responsibilities

Greet and welcome guests and visitors in professional and friendly manner.
Process check in and check out of guests.
Answer and route incoming phone calls to concern department.
Handle inquiries, provide information and address concerns of guests, visitors and clients.
Process bookings thru online, walk ins and phone calls.
Perform clerical tasks as needed (data entry / reports)
Handles complaints and feedback in a constructive manner and escalate as necessary.
Prepares report (sales / incident) after every shift.
Maintain confidentiality of sensitive information and handle data with discretion.
Other related tasks that may be assigned from time to time.

QUALIFICATIONS

Graduate of BS Hotel, Hospitality and Tourism or any related course
With at least 1 year experience in front desk services in a hotel setting.
Highly motivated with energetic personality and has a strong commitment to excellent customer service.
Ability to maintain composure in any and all stressful situations.
Excellent verbal and written communication skills.
Honest, trustworthy and values integrity at all times.
Amenable to work in shifting schedule (morning, mid and graveyard) and willing to work on weekends and holidays.
Willing to work in Makati City.

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