Regional Collections Team Leader - Bacolod

Job Summary

We are seeking an experienced and results-driven Regional Collections Team Leader to oversee and manage collections operations within the Bacolod area. The successful candidate will lead a team of collections specialists, drive portfolio performance, ensure compliance with company policies and regulatory requirements, and implement strategies that improve recovery rates while maintaining positive customer relationships.

• Lead, coach, and motivate a team of collections officers to achieve individual and team performance targets.
• Monitor daily, weekly, and monthly collections performance and provide actionable feedback.
• Develop and implement collection strategies to maximize recovery rates and minimize delinquency.
• Conduct regular team meetings, performance reviews, and training sessions.
• Review and analyze portfolio trends, aging reports, and collection metrics.
• Ensure compliance with company policies, industry regulations, and ethical collection practices.
• Handle escalated customer concerns and negotiate payment arrangements when necessary.
• Collaborate with Operations, Finance, Risk, and Customer Service teams to improve collection processes.
• Prepare and submit performance reports to regional and senior management.
• Identify process improvement opportunities and recommend operational enhancements.

• Bachelor's degree in Business Administration, Finance, Accounting, Management, or a related field.
• Minimum of 3–5 years of experience in collections, credit management, or accounts receivable.
• At least 2 years of supervisory or team leadership experience.
• Strong knowledge of collection strategies, portfolio management, and delinquency control.
• Excellent leadership, coaching, and people management skills.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office applications, particularly Excel and reporting tools.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

• Experience managing regional or multi-site collections teams.
• Background in banking, financial services, lending, telecommunications, or consumer finance industries.
• Familiarity with collection management systems and CRM platforms.

• Collection efficiency and recovery rate.
• Delinquency reduction.
• Team productivity and attendance.
• Quality assurance and compliance scores.
• Customer resolution turnaround time.