Technical Support Analyst
Santa Ana Full-time
Requirements
- Bachelor's in Computer Science or related field.
- 1-2 years of experience in financial technology services, testing mobile or web applications.
- Strong technical knowledge SQL Query, Testing Mobile or Web applications, support tools such as ticketing systems, communication platforms, and knowledge management systems (e.g., JIRA, Slack, Confluence, Zendesk) with basic understanding of API fundamentals; but, should be able to adapt to changing customer needs and technologies, and be willing to learn new skills.
- Analytical and problem-solving skills to analyze complex technical problems and identify effective solutions in a timely manner.
- Excellent communication skills with customers and colleagues, both verbally and in writing.
- Excellent customer service and have the ability to empathize with customers and understand their needs.
- Team player to collaborate effectively with other members of the support team as well as with other departments such as engineering, product management, and sales.
Ingram MicroSanta Ana
to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineering, Development and 3rd party Vendor teams
What you bring to the role:
• 4–7+ years in billing technical support
• Experience processing credits...
Bustos, 23 km from Santa Ana
Job Description
Posted on 2 July 2025
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JOB OVERVIEW:
As a System Support Engineer, you will play a crucial role in providing technical support and ensuring the smooth operation of the systems within our iSlot machine studio. Your responsibilities will include troubleshooting...