System Support Engineer

JOB OVERVIEW:

Your technical expertise, problem-solving skills, and customer-oriented approach will contribute to the success of our gaming operations.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Previous experience in a technical support or system administration role, preferably in the gaming industry.
• Strong technical knowledge of iSlot machine systems, hardware, software, and network infrastructure.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with network protocols, configurations, and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and effective communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Flexibility to work outside regular business hours, including evenings, weekends, and holidays, as required.

1. Technical Support:

• Respond to technical inquiries and issues from internal staff and customers regarding the iSlot machine systems.

1. System Maintenance and Upgrades:

• Perform regular system maintenance tasks, including software updates, patches, and configuration changes.
• Monitor system performance and proactively identify and address any potential issues or bottlenecks.
• Collaborate with the technical team to plan and implement system upgrades and enhancements.

1. Troubleshooting and Issue Resolution:

• Investigate and troubleshoot system malfunctions, errors, or performance issues reported by users or detected through monitoring tools.
• Identify root causes of problems and implement effective solutions or workarounds.
• Document and track support tickets, ensuring accurate and timely resolution of issues.

1. System Monitoring and Reporting:

• Monitor system performance, network connectivity, and hardware health using appropriate monitoring tools.
• Generate reports on system performance, availability, and usage metrics.
• Analyze data to identify trends, patterns, or areas requiring improvement.

1. User Training and Documentation:

• Create and maintain technical documentation, including user guides, troubleshooting manuals, and FAQs.
• Conduct training sessions or workshops for users to enhance their understanding of the iSlot -machine systems.

1. Collaboration and Communication:

• Communicate effectively with stakeholders, providing timely updates on support activities and -issue resolution.

1. Continuous Improvement:

• Stay updated on industry trends, best practices, and emerging technologies related to iSlot machine systems.
• Identify opportunities for system optimization, performance enhancement, and process improvement.
• Make recommendations for system upgrades, hardware or software enhancements, and other improvements.