Call center agent

Job Description

• Answers and initiates a variety of real-time inbound and outbound voice and non- voice based services.
• Verifies and updates customer information, responds to queries and resolves issues.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records and databases in accordance with prescribed formats and required systems.
• Provides transaction processing support to clients.
• Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions

1. At least 18 years old and have excellent English communication skills
2. Must have completed high school or senior high school
3. Customer service, collections or sales experience in a call center industry is preferred but not required
4. Have working knowledge of computers and the Internet, and able to type at least 35-40 words per minute
5. Can successfully communicate with customers to gather information and learn about their needs and expectations
6. Collaborate with others to ensure the customer issues are resolved

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

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