Customer Service Associate | No Experience Needed | Open to HS/SHS Graduates
About the role
We are seeking enthusiastic Customer Service Associates to join our dynamic team at Work Avenue and Business Solutions Incorporated. This is a full-time role based in Cebu City, Cebu, where you will play a crucial part in delivering exceptional customer service.No prior experience is needed, as we are open to hiring high school and senior high school graduates.
What you'll be doing
Responding to customer inquiries and concerns through various communication channels, including phone, email, and chat
Providing accurate and timely information to customers, addressing their needs and resolving their issues with empathy and professionalism
Maintaining detailed records of customer interactions and following up on open cases
Actively listening to customers, understanding their needs, and offering appropriate solutions
Adhering to company policies and procedures to ensure a consistent and high-quality customer experience
Collaborating with team members to share best practices and contribute to the continuous improvement of our customer service processes
What we're looking for
High school or senior high school graduate
Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
Excellent problem-solving and critical thinking skills to effectively handle a variety of customer inquiries and issues
Demonstrated commitment to providing exceptional customer service
Ability to work in a fast-paced environment and multitask effectively
Proficiency in English, both written and verbal
What we offer
Competitive salary and performance-based incentives
Opportunities for career growth and development
Comprehensive health and wellness benefits
Flexible work arrangements and a collaborative work environment
Team-building activities and social events to foster a positive company culture
About us
Work Avenue and Business Solutions Incorporated is a leading provider of customer service and business solutions. We pride ourselves on our commitment to excellence, innovation, and the well-being of our employees. Join our team and be a part of our exciting journey as we continue to grow and make a positive impact on our customers and the community.
Apply now to become a Customer Service Associate at Work Avenue and Business Solutions Incorporated.
What to Bring:
Two (2) copies of your resume
One (1) valid ID
Your vaccination card- A pen
Please Note: This is an on-site position. Work-from-home (WFH) arrangements are not available. You are expected to report to the office while following minimum health and safety protocols.