Contact center phone banking officer, voice operations team 4
Metropolitan Bank and Trust Company Makati Full-time
Be #InGoodHands with Metrobank
Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career.And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
With Metrobank, a meaningful life is within your reach!
Position Title: Contact Center Phone Banking Officer
Role Opportunities:
- Candidate will have the opportunity to exercise analytical and problem-solving skills
- Deliver world class customer service
- Expand network by collaborating with other teams
Job Summary:
- Provide world class customer service over the phone
- Respond to customer concerns and inquiries
- Ensures that the prescribed targets are achieved
- Recognizes, documents, and alerts the team leader of the trends in customer calls
Qualifications:
- Graduate of Business Course or related courses
- Experience in Customer Service or Contact Center is a plus
- Must have at least 1 year of banking related experience
- Must have exceptional analytical skills
- Must have exceptional verbal and written communications skills
Other Details:
- Unit: CBS - Operations Group | Customer Engagement Division | Voice Operations Department
- Rank: Junior Officer
- Location: Metropark, Pasay
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