Operations Manager (Sr. Manager level)

Job Summary:

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities:

• Lead, coach, and manage a team of content moderation specialists to meet operational goals.
• Monitor performance metrics, provide feedback, and implement improvement plans.
• Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
• Collaborate with cross-functional teams to optimize workflow and operational efficiency.
• Prepare and present operational reports and insights to senior management.
• Implement process improvements and drive initiatives to enhance team performance.
• Address escalations and provide solutions promptly.

Qualifications:

• Minimum of 2 years of experience as a Manager in a BPO environment (required)
• Strong background in Trust and Safety and/or Content Moderation (required)
• Proven leadership and people management skills
• Excellent problem-solving, communication, and analytical skills
• Can start immediately
• Willing to work onsite at Teleperformance Alabang
• Experience in policy-based support aligned with Ad Reviews
• Knowledge of billing processes, including invoicing and payment method concerns
• Experience in campaign setup, ad creation, and account configuration
• Understanding of core digital advertising concepts such as CPC, CPM, targeting, and conversion tracking
• Experience using tools such as Zendesk, Freshdesk, and Salesforce Service Cloud

kindly answer the Pre-Screening questions below while applying for the job

Pre-Screening questions:

Educational Attainment:

Years of BPO Experience as a Manager:

Years of Experience in Trust and Safety and/or Content Moderation:

Last Drawn Salary:

Expected Salary: