Senior Cloud Operations Analyst (AWS, Linux | WFH)

The main responsibilities of a CLOUD OPERATIONS ANALYST (AWS) include:

• As part of the Cloud Operations team ensures releases are done as per plan, and progress is communicated to all stakeholders.
• Work to resolve technical issues and escalations at the infrastructure and application levels.
• Leading, driving, facilitating, and managing Incident bridge.
• Provide scheduled on-call services for emergency changes.
• Participate in the site incidents troubleshooting triage efforts
• Work directly with developers to fix the technical issues they are facing, engage relevant teams, and take issues to a logical conclusion.
• Improve existing processes and automate using new tools and scripts
• Work on different projects, provide status updates and meet stakeholder expectations.
• Define and improve existing releases, and deployment processes and drive discussions within the team.
• Manage releases and deployments in the distributed Environment across multiple stacks and ensure compliance with Illumio policies.
• Work collaboratively and efficiently with all internal and external partners and stakeholders across multiple time zones to ensure timely delivery.

To apply for the role, you must have the following:

• 5+ years of total experience with a bachelor’s degree is required.
• Solid knowledge of the Linux operating system, Ubuntu, RHEL, and OEL7 is required.
• Application support and debugging experience in a dynamic fast-paced production environment.
• Knowledge/Experience of Incident Management.
• Network basics and Troubleshooting skills
• Load balancers / Traffic manager knowledge
• Virtualization, Containerization Knowledge
• Good understanding of Production deployment, Distributed Env required.
• Sound knowledge in one or more programming languages like shell, and python.
• Knowledge of GIT, Jira, and Jenkins preferred.
• 4+ years in a production support role in a fast-paced industry/organization.
• Strong communication skills and ability to work effectively across global teams
• Ability to manage multiple tasks and competing priorities to deliver projects on schedule
• Strong problem-solving and operational process skills and attention to detail.