Employee Services Coordinator
AECOM Singapore Pte Ltd Taguig
Job Description
Responsibilities & Duties- Perform assigned contact center services transactions by following standard methodologies resolve HR systems related tickets.
- Processes repetitive and similar cases (individual/bulk).
- Escalates complex HR systems transaction teams or process leads for support.
- Perform standard systems guidance and walkthrough as needed.
- Update the contact center ticketing system for assigned transactions.
- Works on BPAA transactions
- Escalate identified issues and concerns to the Team Lead for timely resolution.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
Brunt WorkManila, 12 km from Taguig
of streamlining operations in the industry. Our client manages a network of skilled technicians who provide on-site maintenance services across various locations. As a key player in the facilities management sector, they’re embracing innovative technologies...
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Job Description
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Responsibilities & Duties...
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