Client Services Officer - Insurance | Hybrid (twice a week onsite) - Eastwood
Duties and Responsibilities:
- Handle client inquiries promptly, resolving at first contact and owning cases through to completion (calls and emails).
- Follow up on outstanding requests within set timeframes to ensure timely resolution.
- Maintain strong client relationships through clear, proactive communication.
- Accurately process manual applications within SLA requirements.
- Meet service levels and turnaround times for all client interactions.
- Adhere to processes, quality standards, and maintain accurate system records.
- Apply product, process, and regulatory knowledge to ensure compliant support.
- Escalate risks appropriately and ensure all communications are accurate without providing advice.
- Achieve individual productivity and quality targets to support team performance.
Qualifications:
- 1-4 years of client service exp or contact centre environment (calls and emails)
- Proven ability to manage inquiries end-to-end across phone and email channels, ensuring timely and accurate outcomes.
- Insurance background is highly preferred.
- Excellent English verbal and written communication skills
- Working knowledge of compliance, regulatory requirements and risk awareness within a financial services or insurance environment (preferred)
- Skilled in conflict resolution and handling complaints professionally
Why IntoGREAT?
Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles
Ready to Shape the Future?
Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!
Important Application Step: Clicking “Apply” will redirect you to our official website, where you must complete your application to be considered.