TELECOMMUNICATIONS OPERATIONS ENGINEER

apartmentAsticom placeDavao scheduleFull-time calendar_month 

Role Responsibilities:

  • Perform all inbound or outbound transactions for Regional Surveillance Center - both via
hotline, messaging app, and email.
  • Update status of all open tickets and clears immediately on each endorsement.
  • Implements activities/work requests assigned by Team Leaders based on agreed
schedule and quality standards
  • Implements changes for network rollout, project related/adhoc activities and provides
feedback to proponent thru email
  • Performs vertical and horizontal escalation during instances of further assistance
needed on endorsement.
  • Provide recommendations and process improvements.
  • Able to work on a shifting schedule, even on holidays.
  • Able to work at Globe office locations in Cebu or Davao respectively.
  • Adhere to Globe policies and guidelines.
  • Attend / participate training, be it face to face session or online.

Role Qualifications:

  1. Familiar with Nokia or HT RAN is a plus but not a must have
  2. Technical Knowledge and Experience
  3. Effective communication
  4. Team work and collaboration
  5. Decision Making and Accountability
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