Customer Service Representative

Join our Awesome CX by Transcom Family as a Customer Service Representative (CSR):

• CSR’s main task is to offer a full range of customer service to assigned client/s, by phone, fax, chat, and/or mail/email. Full range of customer service includes handling incoming calls and outgoing calls (incl. sales calls), chat, and/or email. The offered customer service should be of the highest quality - accurate, polite, and competent.
• CSR’s work duties can as well include data input to client/s programs and other back office (BO) tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.
• Additional responsibilities may be added as the needs of the business change and expand

• Be open and receptive to constructive feedback from leaders and other CSRs. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help to keep motivation high by being supportive to your colleagues.
• Take full responsibility and the required action for assigned tasks.

• Understand, meet, and exceed targets set by clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)
• Zero justified complaints
• To complete self-training through the use of the Intranet.

• Have a clear understanding of quality expectations for the different clients and projects.
• Improve the quality of your work daily by learning and implementing new skills with help from leaders and other CSRs

• Be actively involved in problem-solving and propose improvements to processes.
• Implement and respect Awesome CX by Transcom standard practices.