Technical Writer (Project-based)

JOB PROFILE / REQUIREMENTS:

• Bachelor’s degree in IT, Business/Management, or a related field;
• Strong technical literacy, and ability to understand technology-driven and/or financial sector business processes;
• Excellent research and communication (particularly, written communication) skills;
• Able to translate company processes and technical protocols into clear manuals, memos, standard operating procedures (“SOPs”) documentation, and other business documents;
• Experience in business process documentation is preferred;
• IT background or experience in an IT or financial technology company, or a bank or Bangko Sentral ng Pilipinas-registered operator of payment system is an advantage;
• Detail-oriented and organized; and
• Proficient in Microsoft Office, Google Suite, and other documentation and communication tools.

KEY RESPONSIBILITIES:

• Create and update/maintain manuals, memos, policy documents, and guides/documentation on SOPs/how-tos/frequently asked questions for various company processes and projects;
• Work with subject matter experts/other departments to consult and gather information for such process/policy documents, and translate complex concepts into language that is easy to understand and communicate to concerned stakeholders;
• Ensure all process/policy documents adhere to industry standards, regulatory requirements (with the Compliance and Legal Departments), and company requirements/guidelines; and
• Work with the Marketing Team to prepare visual aids for training purposes and for communications to users/clients.