Junior Service Desk Analyst
Indra Philippines Inc Pasig
Job Description
Duties and Responsibilities:
- Perform first level support to assist end users at the onset of an issue or request
- Serving as the first point of contact for end users seeking technical assistance over available contact channels
- Provide initial investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Categorize and record reported queries and provide solutions
- Logs incidents and service requests and maintains relevant records
- Support problem identification
- Update users on the status of reported cases and advise users on appropriate course of action
- Monitor issues and requests from start to resolution
- Escalate unresolved problems to a higher level of support
- Provide essential online security advice and support to end users
- Delivering customer service through multiple channels
- Monitor and respond quickly and effectively to issues/requests received through Service Desk
- Contributes to creation of process documentation when needed
- Submit daily, weekly and monthly reports as required
AvaloqMakati, 6 km from Pasig
procedures and processes
• Processing IT service requests and managing the request fulfillment process
• Provide accurate information on IT products or services
Qualifications
• 5 years of work experience as an IT Service Desk Analyst or comparable role...
WiproManila, 11 km from Pasig
Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives
Do
1. Be responsible for primary user support and customer service
a. Respond to queries from all calls, portal, emails, chats from the client...
Asia Peopleworks IncQuezon City, 10 km from Pasig
1. year work experience with hands-on exposure to technical support ofusers
Technical Proficiency with Strong understanding of networking concepts, operating systemsand IT service management software. With the ability to diagnose and resolve hardware...