[ref. e04022304] IT Account Manager (AU MSP, WFH)

This a Full Remote job, the offer is available from: Philippines

Schedule: Monday Friday (06:00 AM 03:00 PM PHT)

What are we looking for?

Skills Required:

• 5 years working as an Account manager in an MSP environment
• Appreciation of Manages Services and Licensing pricing models
• Demonstrable experience in creating proposals and quotes.
• Nice to Have:
• Experience in retail, financial, healthcare and tourism markets.
• Familiarity of cloud technologies, such as Infrastructure as a Service (IaaS), Platform as a

• Familiarity with public cloud platforms (e.g., AWS, Azure) and cloud MSP offerings.
• Strong understanding of licensing and product warranties
• What will you do?

The Account Manager is also responsible for creating account forecasts, managing customer contract renewals, and ensuring customer satisfaction and retention.

• Maintaining positive customer satisfaction through regular communication, feedback

• Proactively establish and maintain effective customer relationships and continually look

• Manage customer expectations in line with Company policy.
• Drive and lead customer interaction to build a trusted relationship
• Proactively initiate and maintain regular communication with a preference for video

• Understanding the technology needs and requirements of the customer, in order to

• Facilitate and lead Monthly Governance Meetings for each customer aligning with the

• Identify opportunities for growth and expansion of services within each customer.
• Leverage internal team members appropriately, coordinating with colleagues when

• Work collaboratively with the Services Manager to Identifying technology needs and

• Maintain the integrity of the CRM system through accurate and timely data entry, as well

• Support the sales process by handling administrative tasks related to customer

• Prepare, review, and ensure accuracy of sales documentation, including proposals,

• Manage and execute the sales renewal process, ensuring timely and accurate

• Accurately price products and services for customers, demonstrating a clear

• Compile cross departmental data for each customer, to create Monthly Governance

• Actively promote a culture that focuses on quality output and service.
• Continually review work practices and recommend ways in which practices, systems

• Join the awesome team and enjoy these benefits & perks:
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila the Mega Tower, EDSA
• JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a toprated Philippines employer of choice.

Our client is a growing, innovative and client focused Cloud Managed Service Provider (MSP) specialising in cloud infrastructure solutions, which has been operating successfully in Australia and NZ for more than 15 years. The clients key value proposition is that it provides a holistic service offering by building, automating, managing and securing the cloud infrastructure of its clients across a range of industries including retail, government, tourism, ISV, financial services and digital marketing

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

This offer from "ConnectOS" has been enriched by Jobgether.com and got a 72% flex score.