Healthcare Account Manager
EverHealth Makati
Host webinar training sessions joined by multiple customer stakeholders.
- Serve as your customer’s main point of contact over a sixty-day implementation period.
- Manage the overall implementation project to ensure on-time delivery.
- Provide consultancy to both new and existing customers on best practices in using our software.
- Respond promptly to inbound phone calls and emails.
- Identify and escalate priority issues.
- Manage fifteen to twenty customer projects simultaneously.
- Become a product specialist to others within the organization- this means not only. being the customer’s trusted advisor on best product practices but also being your peers’ trusted advisor on the product as well!
- Be a solution provider! We deliver dynamic software to a dynamic customer base.
- Every customer has unique needs that we need to solve, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs.
- 8 AM to 5 PM, Monday to Friday PST
- An associate or bachelor's degree in business administration, Healthcare Administration, Project Management, Nursing, or similar field.
- Minimum 2 years of experience working in Healthcare Tech, namely in an implementation, customer success, account management, solution engineering, consulting, or sales role.
- Project Management experience is a strong plus.
- Strong bedside-like manner: can patiently support others through a first-time experience.
- Excellent verbal and written communication skills.
- Strong problem-solving skills.
- Impeccable time management skills.
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