IT Specialist – Business Applications & Productivity Tools

The IT Specialist for Business Applications and Productivity Tools will be responsible for the day-to-day administration, optimization, and support of Atticus’ core business applications and cloud-based productivity tools. This includes Google Workspace, Monday.com, HubSpot, Slack, Zoom, DocuSign, and other business-critical SaaS platforms.

The Specialist will ensure that these tools are properly configured, maintained, and supported, allowing teams to work efficiently and securely. The role focuses on hands-on application management, access control, troubleshooting, and user support, while contributing to system improvements and integrations.

1. Application Management & Administration

• Configure and customize tools (e.g., Google Workspace, Monday.com, HubSpot) to meet business needs.
• Monitor system performance and troubleshoot issues, escalating to vendors when necessary.
• Perform regular updates and ensure systems remain aligned with business processes.

1. Access, Identity & License Management

• Create and manage user accounts, roles, and permissions.
• Support onboarding/offboarding processes and ensure access is updated promptly.
• Track license usage and report on inactive/unused accounts.

1. Application Integration

• Assist in maintaining system integrations between platforms (Google Workspace, HubSpot, Monday.com, Slack, etc.).
• Support workflow automations using tools like Zapier, Make, or Power Automate.

1. Application Inventory & Lifecycle Support

• Maintain accurate application inventory records, including licensing and ownership.
• Support evaluations for tool upgrades, replacements, or decommissioning.

1. Training & User Support

• Provide end-user support and resolve application-related issues.
• Develop basic training materials, FAQs, and guides to help staff use applications effectively.

1. Governance, Compliance & Best Practices

• Follow IT policies for data security, retention, and usage.
• Ensure tools are used in compliance with company standards and applicable regulations.

1. Reporting & Optimization

• Monitor application usage and prepare simple reports on adoption, performance, and opportunities for cost optimization.
• Provide recommendations for improving user experience and tool effectiveness.

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or related field (or equivalent experience).
• 2+ years of experience in administering and supporting SaaS business applications.
• Hands-on experience in cloud-based productivity tools such as Google Workspace, Monday.com, HubSpot, Slack, Zoom, and DocuSign.
• Exposure to workflow automation tools and basic integration platforms is an advantage.
• Proficient in SaaS administration and troubleshooting.
• Familiarity with APIs, SSO, and identity management platforms (Okta, Google Identity, Azure AD) is a plus.
• Knowledge of SaaS governance, license management, and compliance standards preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Process-oriented, detail-driven, and organized.
• Able to create clear documentation and train users.

• Google Workspace Admin Certification
• HubSpot Academy Certifications
• ITIL Foundation or equivalent IT service management credential

• Hybrid work setup.
• On-call availability for urgent issues or maintenance.
• May be required to work beyond regular hours during critical system upgrades or incidents.