BPO Agent | Blended Customer Support | Up to ₱35K
DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Quezon City Full-time
About the role
We are seeking a BPO Agent specialising in Blended Customer Support to join our dynamic team at DIMO Enterprises & Overseas Placement Agency. This is a full-time position based in East Kamias, Quezon City, Metro Manila. As a BPO Agent, you will be the critical point of contact between our clients and their customers, delivering exceptional service across multiple communication channels including phone, email, chat and social media.This role is essential to maintaining our reputation for excellence and ensuring customer satisfaction at every touchpoint.
Key responsibilities- Handle inbound and outbound customer calls with professionalism and courtesy, resolving queries and issues efficiently
- Respond to customer inquiries via email, chat and social media channels in a timely and professional manner
- Provide accurate information about products and services, and assist customers with troubleshooting and problem resolution
- Document customer interactions comprehensively in the company database to ensure continuity of service
- Identify customer needs and escalate complex issues to supervisors or specialist teams when necessary
- Maintain detailed records of customer transactions and interactions to support quality assurance processes
- Adhere to company policies, procedures and service level agreements consistently
- Contribute to team targets and performance metrics, including call handling time and customer satisfaction scores
- Participate in training sessions and development programmes to enhance product knowledge and service skills
- Support cross-functional team initiatives to continuously improve customer experience
- High school diploma or equivalent qualification as a minimum requirement
- Proven experience in customer service, preferably in a BPO or call centre environment
- Excellent communication skills with the ability to articulate clearly and professionally across all channels
- Strong problem-solving abilities and the capacity to remain calm under pressure
- Proficiency in using computer systems, CRM software and relevant business applications
- Ability to multitask and manage multiple customer interactions simultaneously
- Active listening skills and genuine empathy for customer concerns
- Flexibility and willingness to work shift schedules as required by business operations
- Basic numeracy skills for handling billing inquiries and payment processing where applicable
- Familiarity with blended communication channels (voice, email, chat, social media) is highly advantageous
- Certification in customer service or call centre operations would strengthen your application
What we offer
At DIMO Enterprises & Overseas Placement Agency, we invest in our team members and create an environment where you can thrive professionally and personally. We offer competitive remuneration with a salary of up to ₱35,000 per month, depending on experience and performance.Our benefits package includes comprehensive health and wellness support, performance bonuses and incentive schemes aligned with your achievements. We provide ongoing training and career development opportunities to help you progress within the organisation.
You will be supported by an experienced management team committed to your success, and we foster a collaborative culture where your contributions are valued and recognised. We encourage work-life balance initiatives and provide a supportive workplace for all our employees.
About us
DIMO Enterprises & Overseas Placement Agency is a leading business process outsourcing and workforce solutions provider committed to delivering exceptional customer support services globally. With a reputation built on excellence, professionalism and reliability, we partner with prestigious international clients across diverse industries.Our mission is to provide outstanding customer experience solutions whilst creating rewarding career opportunities for our team members. We pride ourselves on our innovative approach to service delivery, our skilled workforce and our commitment to continuous improvement.
Our company culture emphasises integrity, teamwork and customer-centric values that guide everything we do. We are dedicated to building a workplace where talented individuals can excel and make a meaningful impact.
Apply now
If you are passionate about delivering excellent customer service and are ready to join a dynamic BPO environment, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an ideal fit for this role.Apply today and take the next step in your customer service career with DIMO Enterprises & Overseas Placement Agency.
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