Medical Virtual Assistant - Virtual Assistant

This is a remote position.

You’ll work closely with the office manager to ensure a seamless experience for patients and families.

We are looking for someone who is not only skilled and dependable but also professional in demeanor, able to work in a quiet, dedicated space away from others, and capable of managing multiple tasks at once.

About our client:

The clinic offers a warm, calm, and supportive environment where parents’ choices are respected, and natural treatment methods are prioritized when appropriate.

• Manage incoming calls and respond to patient inquiries via phone and email
• Handle new patient inquiries and assist in converting them into scheduled appointments
• Schedule and confirm appointments for established patients
• Send and verify completion of patient forms
• Maintain accurate patient records and ensure all documentation is complete
• Maintain the appointment calendar and waitlists
• Track new patient leads in Google Sheets
• Assist with appointment reminders and rescheduling
• Coordinate with on-site manager to ensure consistent and efficient communication
• Maintain patient privacy and uphold HIPAA standards
• Maintain thorough communication and pay close attention to detail

• Charm EHR
• 8x8 (VOIP phone and fax system)
• Kajabi
• Google Workspace (Gmail, Drive, Calendar, Sheets)
• Jotform
• Kit

• Previous experience in a medical administrative or virtual assistant role
• Familiarity with HIPAA compliance and patient confidentiality
• Excellent verbal and written communication skills is required
• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Professional demeanor and ability to work in a quiet, dedicated space free from distractions
• Tech-savvy with a willingness to learn new systems
• Empathetic, patient-focused, and collaborative
• Self-directed with a high level of attention to detail

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.