Customer Service Representative II (Print Ads/Graphic Design)

This is an on-site position at The Hideout, Clark, Pampanga.

The Customer Service Representative II (Print Ads/Graphic Design) attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

If you are interested, you can access your instant interview here: https://alpharun.com/i/h6pPahCUiQgRgLV1MFh9b

• Performs basic to advanced customer service/support duties such as product inquiry, process assistance, billing support, cancellations, refunds etc.
• Responds promptly to customer inquiries in all channels possible; communicates with customers through various channels; chat, email & phone.
• Empathize with customers and prioritize needs
• Engage and lead customers to a resolution they understand and can simulate through post-contact instructions or self-help tools that we will provide
• Take ownership of challenging or persistent customer issues by following through to resolution and escalating when necessary
• Follow recommended steps for resolution of customer concerns, for consistency and to ensure we have the right resolution
• Document activities in the system and tools, and as directed by the current action plans
• Priorities: NON-NEGOTIABLE
• Has background in print ads/ graphic design: streamers, posters, sintra, etc.
• Excellent communication and presentation skills (fluent in English, with no heavy accent).
• Respond to consumer inquiries via email and phone.
• Provide timely and accurate information about products and services.
• Address common questions regarding product availability, ingredients, and how products are made.
• Handle complaints and escalate quality issues to the internal team.
• Process product replacements and returns as needed.
• Maintain a professional and courteous demeanor with consumers.
• Capture relevant information from consumer interactions and log it in Salesforce.
• Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly.
• Provides comprehensive and professional customer support to ensure customer satisfaction.
• Communicates and coordinates with colleagues as necessary; Provides feedback on the efficiency of the customer service process.
• Perform other duties as assigned.

• Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply.
• A minimum of 1-2+ years in a customer service account with voice calls is a plus.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Good communication and presentation skills.Excellent customer service skills.
• Have used CRM systems and are familiar with its practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multitask, prioritize, and manage time effectively.

Core Competencies:

• Integrity
• Driving Growth & Innovation
• Task Competence
• Customer Focus
• Communication & Influence
• Adaptability
• Communication
• Customer Service
• Active Listening
• Client/Customer Management

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space
• Free lunch provided daily

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