Account Manager-Customer Success

We're looking for a dynamic professional to join our team as an Account Manager – Customer Success. In this dual role, you’ll be responsible for generating new business and managing key client relationships. From lead generation to client onboarding and long-term success, you’ll help deliver IT solutions that solve real business challenges.

Key Responsibilities:

• Proactively identify and reach out to potential clients through cold calls, emails, LinkedIn, and inbound channels.
• Maintain a strong pipeline of qualified leads using tools like HubSpot, Apollo, and LinkedIn.
• Conduct discovery calls to understand client IT needs and business challenges.
• Present and demo solutions alongside technical teams as needed.
• Lead the full sales cycle—from qualification and proposal to pricing, negotiation, and closure.
• Meet or exceed monthly/quarterly sales targets and KPIs.

• Serve as the main point of contact for assigned accounts post-sale.
• Oversee smooth client onboarding and ensure successful handoff from sales to service delivery.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and satisfaction surveys.
• Identify upsell/cross-sell opportunities and drive client retention and renewals.
• Coordinate with internal teams to resolve client issues and improve service delivery.

• Develop deep client relationships and become a trusted advisor.
• Monitor account health, usage, and engagement, ensuring clients realize full value from services.
• Maintain accurate CRM data and reporting on all sales and client activities.
• Share feedback with leadership on trends, objections, and market needs.

Qualifications & Skills:

• Bachelor’s degree in business, Marketing, Communications, IT, or a related field preferred.
• 2+ years in B2B sales or account management, preferably in IT, outsourcing, or SaaS.
• Experience with managed services, cloud solutions, or cybersecurity is a strong plus.
• Proven ability to manage full sales cycles and/or customer lifecycles.
• Strong interpersonal and communication skills—confident in leading calls, demos, and meetings.
• Proficiency in CRM and sales/customer success tools (e.g., HubSpot, Salesforce).
• Highly organized, proactive, and goal oriented.

Who You Are:

• Curious & Coachable – eager to learn and grow
• Customer-Centric – always advocating for client success
• Results-Driven – thrives on targets and achievements
• Resilient – handles objections and challenges professionally
• Collaborative – works well across sales, support, and delivery teams

Why Join Us:

• Be part of a high-impact, fast-growing global IT organization
• Enjoy a clear growth path in both sales and customer success
• Collaborate with an engaged, supportive team committed to your success
• Make a real difference in helping clients transform their businesses with technology