Account Coordinator | Onsite | Ortigas | Night Shift

Service Coordination That Powers Nationwide Facilities Operations

Create impact in a customer-focused career that keeps essential services moving. The Account Coordinator powers client communication, dispatch operations, and service coordination that support business continuity at scale. Through Emapta, step into a long-term global career built for top talent-offering premium benefits, professional growth, and a work culture that respects life outside the office.

Job Overview

Work setup: Onsite, Ortigas

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Minimum 1 to 3 years of experience in retail, customer service, or similar roles
• Customer-oriented with a service-first mindset
• Tech-savvy and adaptable to new software and systems
• Outgoing and personable, with strong interpersonal skills
• Motivated and proactive, demonstrating a strong work ethic
• Team-oriented with the ability to collaborate effectively
• Excellent communicator, both verbally and in writing
• High school diploma or equivalent experience

• Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide
• Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly
• Provide courteous and informative customer support, showcasing a comprehensive understanding of services and capabilities
• Collaborate with team members to address and resolve significant client issues such as delays or delivery difficulties
• Follow up with clients to ensure satisfaction, monitor job progress, and promptly address concerns
• Participate in limited on-call service rotations with compensation
• Be available to work on-call rotations as required

About the Client

With a strong focus on customer service, operational excellence, and seamless nationwide coordination, our client plays a vital role in helping organizations maintain business continuity and service reliability at scale.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!