Billing and Collection Associate

The Billing and Collection Associate is responsible for generating accurate invoices, processing customer payments, monitoring accounts receivable, and collecting outstanding balances. This role works closely with customers and internal departments to resolve billing discrepancies, maintain accurate financial records, and ensure timely payment of invoices.

• Generate and issue invoices, statements, and billing documents accurately and on time.
• Monitor accounts receivable and track outstanding customer balances.
• Contact customers via phone, email, or other communication channels regarding overdue payments.
• Reconcile customer accounts and investigate billing discrepancies.
• Process and record incoming payments accurately.
• Maintain up-to-date customer account information and payment records.
• Prepare aging reports and collection status reports for management.
• Coordinate with the sales, customer service, and finance teams to resolve billing concerns.
• Negotiate payment arrangements within company guidelines when necessary.
• Ensure compliance with company policies, accounting standards, and applicable regulations.
• Assist in month-end closing activities related to accounts receivable.
• Maintain confidentiality of customer and financial information.
• Perform other duties assigned by management.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred).
• Previous experience in billing, collections, accounts receivable, or customer service is an advantage.
• Strong understanding of billing and collection processes.
• Proficiency in Microsoft Excel, Word, and accounting or ERP software.
• Excellent numerical accuracy and attention to detail.
• Strong communication and negotiation skills.
• Good organizational and time management abilities.
• Ability to work independently and as part of a team.
• Ability to handle confidential information professionally.