Debt Collection Specialist (US Property Management Client)

Debt Collection Specialist (US Property Management Client)

Employment Type: Full-Time

About the Role

We are seeking an experienced and highly professional Debt Collection Specialist to support a US-based property management client. This role is responsible for recovering outstanding balances from former residents while maintaining a professional, compliant, and customer-focused approach.

The ideal candidate will possess strong written and verbal English communication skills, experience handling complex collections cases, and the ability to confidently discuss disputed balances with customers. Candidates with exposure to property management, real estate, apartment leasing, housing, or related industries are highly preferred.

Key Responsibilities

• Contact former residents via phone, email, and written correspondence regarding outstanding balances.
• Manage collection activities involving resident account balances, move-out charges, property-related account adjustments, lease-related obligations, and other account recovery matters.
• Negotiate payment arrangements and encourage timely resolution of outstanding balances.
• Follow up consistently on delinquent accounts while maintaining professionalism and compliance.

• Review account histories, supporting documentation, and payment records.
• Understand and explain how account balances were calculated and incurred.
• Investigate disputed balances and respond to customer inquiries with accurate and detailed explanations.
• Analyze account discrepancies and work with internal teams to resolve issues.
• Assist customers in understanding outstanding obligations and account adjustments.

• Handle collection efforts through both phone calls and professional email correspondence.
• Draft clear, concise, and professional responses to disputes and inquiries.
• Effectively communicate account details and balance explanations to customers.
• Maintain detailed notes and documentation of all collection activities.

• Ensure all collection activities are properly documented.
• Maintain accurate account records and communication logs.
• Follow company procedures and applicable collection guidelines.
• Support reporting and account status updates as required.

Qualifications

• Minimum of 2 years of collections experience.
• Strong written and verbal English communication skills.
• Experience handling complex collections cases beyond standard consumer or credit card collections.
• Ability to confidently explain account balances, charges, and supporting documentation to customers.
• Experience managing customer disputes, objections, and account inquiries.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and documentation skills.
• Ability to work independently and manage multiple accounts simultaneously.
• Willing to work onsite in Cebu City on a night-shift schedule.

• Experience in real estate, property management, apartment leasing, housing, tenant services, or similar industries.
• Experience handling account reviews, balance disputes, account reconciliations, and customer inquiries related to outstanding obligations.
• Experience recovering debts involving disputed balances rather than straightforward payment collections.
• Experience communicating with customers through both phone and email channels.
• Background in accounts receivable, collections, property accounting, or financial operations.

• Exceptional English communication skills with strong verbal and written proficiency.
• Ability to explain complex account balances clearly and professionally.
• Strong negotiation and conflict-resolution skills.
• Professional and customer-focused approach.
• Critical thinking and investigative mindset.
• Ability to remain composed when handling difficult conversations and disputes.
• Self-motivated and capable of working with minimal supervision.

• Full-time onsite employment in Cebu City.
• Night-shift schedule aligned with US business hours.
• Opportunity to work directly with a US-based property management company.
• Stable work environment with long-term career opportunities.
• Competitive compensation package.

Candidates with strong English communication skills, excellent written correspondence abilities, and experience handling complex account recovery and dispute resolution cases will be prioritized.